Frequently Asked Questions
Shipping & Guarantee
Where are Naēlira products formulated and shipped from?
Our products are formulated and shipped from the USA.
Is Naēlira tested on animals?
No, Naēlira products are cruelty-free and never tested on animals.
Do you offer a guarantee?
Yes, every order is covered by our 30-Day Guarantee.
How does shipping work?
Free shipping on all US orders over $50.
Choosing Your Ritual
How do I choose between the Serum, the Collagen and the Strips?
Choose the Dark Spot Serum for a topical step focused on dark spots and uneven tone. Choose Collagen Peptides for an unflavored powder with 20 g of collagen per scoop, or Collagen Strips for a portable format with 100 mg of collagen and 6 mg of Vitamin E per strip. The two supplements are not equivalent servings. You can start with one product.
How long until I see results?
Skin renewal is gradual. Most people build Naēlira into a long-term ritual rather than expect an overnight change. Results vary by person and product. We do not promise a specific result or timeline. Explore each product page for its ingredients and directions.
Subscriptions
Can I manage or cancel my subscription anytime?
Yes. You can adjust or cancel your monthly subscription from your account. The Collagen Peptides subscription saves 15%. Each tub contains 14 daily servings.
About Our Products
Is this a medical treatment?
No, Naēlira products are cosmetics and supplements formulated to support the appearance and feel of skin; they are not intended to diagnose, treat, cure or prevent any disease.
Still Deciding Where to Start?
Start with the product that fits your routine. If you’d like all three, explore the Naēlira Ritual set.
